Once the payment has cleared, your shipment can take anywhere from two days to ten days, depending on your location. Delays may occur depending on the particulars of your shipment. However, the following guide should give you an estimate of what to expect:
We'll provide you with a tracking number as soon as we've shipped your order. For customers in New South Wales, we also offer direct pickup from our Head Office.
Our carriers deliver Mon-Fri 8am-4pm. Deliveries are un-timed but we can generally indicate the day of delivery. Please ensure that someone is available to receive and sign for the goods. We do not take responsibility for missed deliveries or issues that are out of our control. If the information changed the customer must contact the courier directly. Alternatively we can note the package to be left at the address without signature. Normal delivery times range from 3-5 business days after payment is received.
Clients can arrange their own freight. The client takes full responsibility to organise pick-up from our Brookvale warehouse to the chosen delivery address. Full details will need to be sent to us after payment is received and dispatch will need to be organised at least the day before pick-up.
Evergreen Walls can and does ship internationally to clients. This service is at the total discretion of the company and will be approved on a case-by-case basis. All quotes and invoices, including shipping fees do not include any import duties or taxes. All international orders from Evergreen Walls that include overseas delivery will be Deliver Duty Unpaid (DDU). For DDU shipments, clients get contacted by customs once their shipment arrives, and will have to settle any charges in order for customs to release the shipment for delivery.
Free delivery only applies to orders over $595 being delivered to an Australian address. Website orders only are entitled to free delivery and therefore quotations via email or telephone may not always reflect the free delivery offer. Delivery of bespoke items are not included in the free delivery offer. If a special or timed delivery if required a surcharge may be applicable to cover the additional cost of this service.Please note - free shipping excludes customers in Northern Territory and Western Australia. Deliveries over $595 to NT and WA will incur a flat fee of $60.00.
Tracking information will be sent via email once an order has been shipped. For more information on the shipment please contact the courier first. Our sales office can be contacted by telephone 02 8197 3002 during normal office hours Mon-Fri or email to enquire about orders placed.
If for any reason you wish to return and be refunded for any of the items purchased, contact us within 7 working days of receiving the items by one of the contact methods described below. Our working days are Monday-Friday.
Please do not use the items.
Please re-pack in the original packaging.We will provide a return warehouse address to which you should attach the shipping address.Please ensure that the goods are insured in transit. If the product is free returns we will arrange a courier to collect the goods.Return carriage costs (if applicable) and original carriage costs will be deducted from any refund – carriage charges are non-refundable.Refund for cancelled items will be made by the original payment method within 14 days of receipt.Items manufactured (handbuilt), customized to customer requirements or not purchased from through our website cannot be returned.
On occasion clients can arrange their own freight. The client takes full responsibility to organise pick-up from our Brookvale warehouse to the chosen delivery address. Full details will need to be sent to us after payment is received and dispatch will need to be organised at least the day before pick-up.
Free shipping and returns are only applicable for the full amount only, if the refund is for a partial amount the free return does not apply. For partial returns a small admin fee plus the cost of shipping is required to process the return. Free returns are only valid if contacted within 7 days of receiving the product.
We have a full returns policy on all our products, however please note: once customized artificial green walls have been put up, they cannot be returned to us, as they have been made specifically to your requirements and therefore cannot be resold.
FreightDelivery - BusinessAddress where delivery can be received (signed for) Monday-Friday (9am-5pm). If days or hours vary please advise in Freight Comments below.i.e. Closed Mondays, delivery via rear lane.Delivery - ResidentialBy selecting this option you give authority to leave for the freight company to 'leave if not home'. If necessary enter additional details into Freight Comments below. i.e. Please leave on verandah near front doorPickupSydney Head Office only. Please enter preferred pickup date/time into Freight Comments below and we'll contact you to confirm. Please also provide details if arranging your own courier.Freight Commentsn.b. Freight companies do not call prior to delivery.Terms & ConditionsBusiness: If address is unattended upon delivery and re-delivery is required then you are liable for any further charges.Residential: Once the courier has delivered the goods, we will have no further responsibility for their loss or damage.Pickup: Once the goods leave our warehouse we will have no further responsibility for their loss or damage.By completing this online order you agree to the above mentioned Freight Terms & Conditions.