If for any reason you wish to return and be refunded for any of the items purchased, contact us within 7 working days of receiving the items by one of the contact methods described below. Our working days are Monday-Friday.
Please do not use the items.
Please re-pack in the original packaging.
We will provide a return warehouse address to which you should attach the shipping address.
Please ensure that the goods are insured in transit. If the product is free returns we will arrange a courier to collect the goods.
Return carriage costs (if applicable) and original carriage costs will be deducted from any refund – carriage charges are non-refundable.
Refund for cancelled items will be made by the original payment method within 14 days of receipt.
Items manufactured (handbuilt), customized to customer requirements or not purchased from through our website cannot be returned.
On occasion clients can arrange their own freight. The client takes full responsibility to organise pick-up from our Brookvale warehouse to the chosen delivery address. Full details will need to be sent to us after payment is received and dispatch will need to be organised at least the day before pick-up.
Free shipping and returns are only applicable for the full amount only, if the refund is for a partial amount the free return does not apply. For partial returns a small admin fee plus the cost of shipping is required to process the return. Free returns are only valid if contacted within 7 days of receiving the product.
We have a full returns policy on all our products, however please note: once customized artificial green walls have been put up, they cannot be returned to us, as they have been made specifically to your requirements and therefore cannot be resold.
Delivery - Business
Address where delivery can be received (signed for) Monday-Friday (9am-5pm). If days or hours vary please advise in Freight Comments below.
i.e. Closed Mondays, delivery via rear lane.
Delivery - Residential
By selecting this option you give authority to leave for the freight company to 'leave if not home'. If necessary enter additional details into Freight Comments below. i.e. Please leave on verandah near front door
Sydney Head Office only. Please enter preferred pickup date/time into Freight Comments below and we'll contact you to confirm. Please also provide details if arranging your own courier.
n.b. Freight companies do not call prior to delivery.
Terms & Conditions
Business: If address is unattended upon delivery and re-delivery is required then you are liable for any further charges.
Residential: Once the courier has delivered the goods, we will have no further responsibility for their loss or damage.
Pickup: Once the goods leave our warehouse we will have no further responsibility for their loss or damage.
By completing this online order you agree to the above mentioned Freight Terms & Conditions.