Shipping policy
Delivery Lead Time
Once payment is cleared, orders will be dispatched within 1–2 working days from our Sydney warehouse. Delivery takes 3–5 business days Australia wide. You will receive an email with tracking details once your order leaves the warehouse. Bespoke products are dispatched within 7 working days. Lead times for special displays and trees are quoted separately.
Delivery Methods
Our couriers deliver Monday–Friday, 8am–4pm. Deliveries are untimed but we can generally indicate the day of delivery. Please ensure someone is available to receive and sign for the goods. We do not take responsibility for missed deliveries or issues outside our control. If delivery details need to be changed, please contact the courier directly. Alternatively, we can note the package to be left at the address without signature.
Clients may arrange their own freight and collect from our Brookvale warehouse. Full details must be provided after payment is received and collection organised at least one business day in advance.
Free Delivery
Free standard delivery applies to eligible online orders over $595 delivered to NSW, VIC and ACT. Website orders only. Bulky, oversized and bespoke products are excluded. If a timed or special delivery is required, a surcharge may apply.
Free shipping applies to eligible standard delivery areas within NSW, VIC and ACT. Additional freight charges may apply to some regional, remote, offshore and difficult-access locations. If additional freight charges apply, Evergreen Walls will contact the customer prior to dispatch to discuss available options.
Shipping Protection
We offer optional Shipping Protection at $9.95 per order, covering loss or damage in transit. This can be added at checkout via the toggle in your cart.
Tracking Your Order
Tracking information will be sent via email once your order has been shipped. For shipment enquiries please contact the courier directly. Our sales office can be reached on 1300 084 884, Monday–Friday during business hours, or via email.
PO Boxes
We are unable to deliver to PO boxes.
International Delivery
International shipping is available at the discretion of Evergreen Walls and approved on a case-by-case basis. All quotes and invoices do not include import duties or taxes. International orders are shipped Delivered Duty Unpaid (DDU) — customers will be contacted by customs upon arrival and must settle any applicable charges before delivery is released.
